Buyer Beware!
I bought this brand of heater for my above ground pool last year. I immediately started having problems. The unit started leaking before I had the gas installed! Then the Hayward company made accusations that the alkalinity in my pool water may have caused the problem. There was no problems with my chemically balanced pool water! I could see it was a factory defect in the solder of the copper tubing. Anyway I replaced the heat exchanger and it seemed OK. Now just a few months later... the heater will not work! The unit will not ignite and it is wasting gas! I attempted to resolve the situation by contacting the pool store in which they informed me to contact a Hayward representative. After several attempts I was unable to contact someone/anyone at Hayward. I tried to get some information from the Hayward web site... completely useless. Then trying to find someone to service this particular unit... they complained about this model H100ID1. They said they have had numerous problems with this particular heater. It is absolute junk! No help from Hayward No help from servicers No help from sellers... you are on your own! Stranded with a useless pool heater. Buyer beware!More detail ...
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